Refund Policy

We want you to feel confident subscribing to Haneen Plus. This policy explains when and how refunds are issued. We aim to handle every request fairly and without making you jump through hoops.

The first 100 members of Haneen receive 6 months of full Plus access free of charge from their registration date. No payment is taken during this period. There is nothing to refund for beta-period usage.

At the end of the beta period, you will be notified by email before any charge is made. If you do not wish to subscribe, simply do not add a payment method and your account will move to the free tier automatically.

Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period. You will retain access to Haneen Plus until that date.

We offer a full refund if you request one within 7 days of your first charge on any new subscription. After 7 days, monthly subscription payments are non-refundable.

Annual subscriptions may be cancelled at any time. If you cancel within 14 days of payment and have not used the service extensively, we will issue a pro-rated refund for the unused months.

After 14 days, annual subscriptions are non-refundable, but you will retain access until the end of the annual term.

We will issue a full refund regardless of timing in the following situations:

• You were charged in error (e.g. a duplicate charge or a charge after cancellation)
• A material technical fault on our side prevented you from accessing the service for more than 72 consecutive hours
• You are entitled to a refund under applicable consumer protection law in your country

Email hello@haneen.app with the subject line "Refund request" and include the email address on your account. We will respond within 3 business days.

Approved refunds are credited to your original payment method. Processing time depends on your card issuer, typically 5 to 10 business days.

If you delete your account, your subscription is cancelled automatically. Refund eligibility follows the timelines above based on when your last payment was made.

Refund questions: hello@haneen.app